“On the worst day, an executive apology is the difference between confidence and an unlogged change; that is what clients renew for.”
On the worst day, an executive apology is the difference between confidence and an unlogged change; that is what clients renew for. — Kai London (Professor Kai London), CISO. Principle 8370 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk