“On the worst day, an executive apology must earn its trust the way an untested control earns evidence; govern it or inherit its consequences.”

Quote card by Professor Kai London reading 'On the worst day, an executive apology must earn its trust the way an untested control earns evidence; govern it or inherit its consequences.'. From the book Trustquake.
Quote card by Professor Kai London reading 'On the worst day, an executive apology must earn its trust the way an untested control earns evidence; govern it or inherit its consequences.'. From the book Trustquake.

On the worst day, an executive apology must earn its trust the way an untested control earns evidence; govern it or inherit its consequences. — Kai London (Professor Kai London), CISO. Principle 3721 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk

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