“Customer trust under attack is rehearsed, not improvised — because trust is defended in the preparation, not the apology.”
Customer trust under attack is rehearsed, not improvised — because trust is defended in the preparation, not the apology. — Kai London (Professor Kai London), CISO. Principle 733 of 10000 from the book “Breachproof” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk